Terms and Conditions

Aesthetic Hospital & Ar Dent Dental Clinic

Payment, Cancellation, Privacy & Medical Policy

These Terms & Conditions constitute a binding agreement between Aesthetic Hospital & Ar Dent Dental Clinic ("Hospital") and the patient/client ("Patient"). By booking any service or surgical procedure, the Patient agrees to all policies below.

Appointment Booking & Deposit (30%)

  • A non-refundable 30% deposit is required to secure any appointment or surgery date.
  • This deposit is not refundable under any circumstances, including cancellation or request to reschedule.

Surgery Cancellation or Rescheduling

  • The Patient must notify the Hospital at least 7 days prior to the scheduled surgery date for any cancellation or change.
  • Failure to notify within this period results in full loss of the paid amount (100%), with no refund applicable.

Payment Options: 30% Deposit or 100% Full Payment

The Hospital offers two payment methods for securing a surgery date:

a) 30% Deposit – Reservation of Surgery Date
  • A non-refundable 30% deposit of the total service cost is required to reserve any surgery date.
  • Once the surgery date is booked, this deposit becomes strictly non-refundable, regardless of: cancellation, request to reschedule, change of decision by the Patient.
  • The 30% deposit is never refundable under any circumstances, as it secures a reserved slot on the Hospital's surgery schedule.
b) 100% Full Payment Option
  • The Patient may choose to pay 100% of the service cost upfront.
  • If the Patient wishes to cancel or reschedule, they must notify the Hospital at least 7 days prior to the scheduled surgery.
  • In this case, the Patient is eligible for a 70% refund, while 30% remains non-refundable, as it represents the reserved surgery date.

Technical Errors in Patient Information

  • The Patient is responsible for providing accurate personal and identification data.
  • In case of incorrect information, the Hospital may: correct the data, request additional verification, or refuse the service, at its full discretion.

Reason for the Deposit & Cancellation Policy

These policies prevent irresponsible scheduling, avoid blocking surgery dates, and ensure fairness for all patients awaiting treatment.

Commitment to Patients

The Hospital is committed to providing:

  • Professional and safe medical care
  • High-quality service
  • Transparent communication
  • International medical standards

General Medical Conditions

  • The Patient must provide full and truthful medical history.
  • The Hospital may postpone or deny treatment for medical safety reasons.
  • Surgical results vary from person to person; no identical results can be guaranteed.
  • The Patient must follow all pre- and post-operative instructions.

Privacy Policy & GDPR Compliance

  • The Hospital handles personal data according to GDPR and all applicable privacy laws.
  • Data is used only for identification, medical records, scheduling, and communication.
  • The Patient has the right to request: access, correction, deletion (unless legally restricted).

Legal Responsibility

  • These terms represent a legally binding agreement.
  • Any disputes will be resolved under the laws of the Republic of Kosovo.

Contact

Aesthetic Hospital & Ar Dent Dental Clinic

Email: info@ar360.org

Phone: +383 44 598 530

Address: M2 Highway Prishtina–Ferizaj, Km 4, No.19, Qagllavica, 10500 Gracanica, Republic of Kosovo